EthioCore Technology Solutions PLC ("EthioCore", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or engage our services.
1 Information We Collect
Information You Provide Directly
- Name, job title, and company name when you submit an enquiry or consultation request
- Email address and phone number for communications
- Project details, requirements, and any other information you voluntarily include in correspondence
Information Collected Automatically
- IP address and approximate geographic location
- Browser type, operating system, and device identifiers
- Pages visited, time spent on pages, and referring URLs
- Cookie identifiers and similar tracking technologies (see Section 9)
2 How We Use Your Information
We use the information we collect for the following purposes:
- To respond to enquiries, consultation requests, and service proposals
- To deliver and improve our data center consulting services
- To send relevant updates, insights, and communications where you have consented
- To analyse website usage and improve the user experience
- To comply with legal obligations and protect against fraud
- To maintain internal records and business administration
3 Legal Basis for Processing
We process your personal data on the following legal grounds:
- Consent — where you have explicitly agreed to receive communications or the use of cookies
- Contractual necessity — to deliver services you have engaged us for
- Legitimate interests — for analytics, security, and business development purposes, balanced against your rights
- Legal obligation — to comply with applicable Ethiopian and international law
4 Sharing of Information
We do not sell your personal data. We may share your information with:
- Service providers — third-party vendors who assist with hosting, analytics, CRM, and communications, bound by data processing agreements
- Technology partners — where your project requires collaboration with equipment or software vendors, with your knowledge
- Legal authorities — when required by law, court order, or regulatory authority
- Business transfers — in the event of a merger, acquisition, or sale of assets, with notice provided
5 Data Retention
We retain personal data only as long as necessary for the purposes described in this policy:
- Enquiry and contact records: up to 3 years from last interaction
- Client project records: up to 7 years for contractual and tax compliance purposes
- Website analytics data: up to 26 months in aggregated or anonymised form
- Marketing consent records: until you withdraw consent
After these periods, data is securely deleted or anonymised.
6 Security
EthioCore employs industry-standard technical and organisational measures to protect your personal data, including:
- TLS encryption for all data in transit
- Access controls and role-based permissions for internal systems
- Regular security assessments and staff training
- Incident response procedures aligned with ISO 27001 principles
No transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
7 Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Rectification — request correction of inaccurate or incomplete data
- Erasure — request deletion of your data where no longer necessary
- Restriction — request we limit processing in certain circumstances
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing based on legitimate interests or for marketing
- Withdraw consent — at any time where processing is consent-based
To exercise any of these rights, contact us at privacy@ethiocore.com. We will respond within 30 days.
8 International Transfers
Your data may be processed by service providers located outside Ethiopia. Where transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses or the use of providers that maintain equivalent data protection standards.
9 Cookies
We use cookies and similar technologies to operate and improve our website. For full details on the types of cookies we use and how to manage them, please see our Cookie Policy.
10 Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
- Email: privacy@ethiocore.com
- Address: Addis Ababa, Ethiopia
We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of our website following any changes constitutes acceptance of the updated policy.